FAQ

1. Do you ship internationally?
No, Homestra Work Glow only ships within the United States. All shipping is free of charge.

2. How long does it take to process and ship my order?
Orders are prepared within 3–4 business days. Shipping typically takes 5–6 business days to arrive.

3. What is your return policy?
We accept returns within 7 days of receiving your order. Items must be unused, in their original condition, and in original packaging. Proof of purchase is required.

4. Can I exchange an item?
Yes, exchanges are accepted within 10 days of delivery. If your desired replacement item is unavailable, we will issue a refund instead.

5. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and approve your returned item. Refunds are issued to the original payment method.

6. Are shipping costs refundable?
Original shipping fees are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.

7. How do I contact customer support?
You can contact us by phone at 925-565-1766 or by email at contact@homestra.store. Our team will respond promptly to assist with your questions, returns, or exchanges.

8. Do I need authorization to return an item?
Yes, please contact our customer support before sending any returns to receive proper instructions. Returns sent without authorization may not be accepted.